17 July 2023

How to upgrade an Imprivata G3 appliance to a G4 appliance?

1. What do you need?

  • 2 running Imprivata Appliances 
  • Imprivata appliance version 7.8 or higher (check Imprivata documentation for details)
  • G4 Appliance downloaded from Imprivata Support page
  • Imprivata G4 license file
  • Space for two new Imprivata Appliances on your hypervisor, on the same subnet as the existing appliances, preferable on the same host.

2. Create G4 appliances

  • Import the (first) G4 OVA into your Hypervisor
  • Power on after import, do not touch the console
  • Import the (second) G4 OVA into your Hypervisor
  • Power on after import, do not touch the console

3. Create enterprise export

  • Logon to the G3 Appliance Console (http://ApplianceName:81)
  • Goto systems tab, Operations
  • Click on Open export wizard -> Start a new Export











  • Click Start export, download export when ready
  • Enter your superadmin credentials when prompted



4. Configure G4 appliances

  • Power on the two new G4 appliances 
  • Configure network settings with temporary IP addresses
  • Reboot appliances

5. Import Enterprise export

  • Goto appliance Console (https://appliance_ip:81) of first appliance
  • Accept license agreements
  • Click Next
  • Select recreate an existing enterprise from a export file
  • Click next
  • Select your export file, enter the password if encrypted

  • Click Next
  • Enter the Temp IP addresses of your new appliances and select Database and Service
  • Click next when ready
  • Upload the G4 license file
  • Click start import
  • Now get some coffee and wait





  • The second appliance should look like this while importing 


  • Refresh your browser


  • Both new appliances can be accessed via https://appliance_temp_ip:81


  • Logon with your Superadmin account

  • Logon with your admin account to  the Admin Console via https://appliance_temp_ip


  • The new site is up and running


6. Setup Client testing

How to test the new appliances before going into production?
By changing a simple registry key on a client device, communication is redirected to the new appliances.

  • Connected with production Appliance

  • Change this replace this IP address with new Temp IP and reboot the device.

  • Connected with the new appliance after the reboot.
  • Do this test for endpoints and servers.

7. Switch to production

  • The following steps will cause down time of Imprivata for approximately 30 minutes.
  • Logon to the new appliance at https://appliance_temp_ip:81
  • Goto network tab

  • Click on Switch to production


  • Click Ok
  • The Current production Appliances must be switched off before the switch to production can be executed.

  • Logon to the production appliances via https://production:81
  • Got to operations tab
  • Click on Appliance operations
  • Shutdown this appliances 

  • Shutdown the second appliance (and third)
  • Start switch to production again
  • Switch is in progress



  • When switch is ready, the appliances will reboot automatically 
  • Logon to workstation and check if Imprivata is connected and working as expected

8. Client upgrade

  • When the appliance upgrade is ready. All clients must be upgraded with the new client.














How to upgrade an Imprivata G3 appliance to a G4 appliance?

1. What do you need? 2 running Imprivata Appliances  Imprivata appliance version 7.8 or higher (check Imprivata documentation for details) G...